01.Return / Exchange Policy

Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective.

  • Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
  • Damaged: The item is found to be damaged upon receipt.
  • Defective: The product is not functioning as described by the manufacturer.

Certain items are not eligible to be returned or refunded, such as fridge and washing machine due to certain issues

Returned items must meet the following requirements:

  • The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt)
  • Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
  • Item must be unused or hasn’t been installed.
  • All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).

Will I get a refund in case of returning the item? 

You will be eligible for a full refund if the item has been inspected and verified that the item was in perfect condition as described above.

Can I return a damaged or defective product after 7 calendar days upon receipt? 

If the item is covered by Replacement Warranty, you may bring the item to any Zitrabyte outlet to verify and process the return warranty accordingly.

How do I return an item? 

You may email us at zitrabyte@gmail.com or call us at 07-5623562 / 016-7979444 for any enquiries / questions.

02.Refunds

Depending on the mode of payment you’ve selected upon transaction, you will be offered the mode of refund based on your payment mode and may be required to enter additional information.

When will I receive my refund? 

Depending on the mode of payment you’ve selected upon transaction, you will be offered mode of refund based on your payment mode, which will take between 1 to 15 working days depending on our partnering banks. Please consult the table below for details.

  1. Standard Delivery
  • Delivery will take from 7 to 14 working days upon confirmation of order (excluding weekend & public holidays) where your order will be processed and dispatched from our warehouse. Please note that this may take longer during sales period.
  • Delivery is only applicable for within Malaysia only.
  • Free shipping is entitled for selected products only.
  • A signature is required upon receiving your order as a proof of receipt.
  • In the event that you are not available to collect your order on the assigned date, please call 07-7551030 / 016-7979444 or email to zitrabyte@gmail.com

  1. Pick Up Service
  • Pick up will be available after you confirmed pick up date & time to our online sales team. This may take longer during sales period.
  • Majority of the product are entitled for pick up services, except for big items.
  • Pick up will be available at the selected locations according to each branch or HQ working time.
  • In the event that you are not available to collect your order on the assigned date, please call07-5623562 / 016-7979444 or email to zitrabyte@gmail.com